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12 questions
What game can users request a refund for if they used their credit card?
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Who should users contact to process a refund for Last Epoch?
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Why are supporter packs considered nonrefundable?
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How many times per year can in-game MTX purchases be refunded?
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What must players agree to before an in-game purchase refund is processed?
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What should an agent do if there are no Epoch Points available in a user's account?
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Which of the following purchase types is nonrefundable?
What is the primary reason a refund is accepted for in-game purchases?
Based on the refund policy, how would you classify a refund request due to 'buyer's remorse'?
If a player reports a sound issue that causes headaches, what should they be aware of before seeking a refund?
What is the first step an agent should take to process a refund?
Why might an agent need to change the 'Type' dropdown menu to 'Currency' when processing a refund?