Loading question session…
12 questions
What is the first step to log in to Zendesk?
Press “Enter” to evaluate answer, “Shift+Enter” to add a new line
What information do you need to sign in to Zendesk?
Press “Enter” to evaluate answer, “Shift+Enter” to add a new line
What does the Home icon on the Zendesk navigation bar show?
Press “Enter” to evaluate answer, “Shift+Enter” to add a new line
Why might the Customers and Organizations views be rarely used by Player Support?
Press “Enter” to evaluate answer, “Shift+Enter” to add a new line
What happens to a ticket once you answer it?
Press “Enter” to evaluate answer, “Shift+Enter” to add a new line
What does marking a ticket as 'pending' indicate?
Press “Enter” to evaluate answer, “Shift+Enter” to add a new line
What is displayed on your personal Zendesk homepage after logging in?
Which view is specifically focused on reporting another player for unsportsmanlike conduct?
Why would a Community Manager primarily use the Ban & Mute Appeals view?
If a ticket is marked with a blue icon, what does it indicate?
What type of tickets does the 'Your Unsolved Tickets' view contain?
What is the benefit of marking a ticket as 'On-Hold' instead of 'Pending'?